FAQs
What's the best way to contact Havana Brown store:
Are these payment methods secure?
The Havana Brown website uses industry standard SSL (Secure Socket Layer) and encryption technology to ensure that information relating to your account and purchases is secure.
What will appear on my purchase statement?
'Havana Brown Store' will appear on your credit card statement with reference to the specific payments made in each case.
I ordered a physical product, but it hasn't arrived. What happens now?
If your package has not arrived, please contact our Customer Service team, via the "Contact Us" link at the footer of this site. Please include your order number. We will attempt to trace your package. Please note we are unable to trace an item if "ordinary mail" was selected as your shipping preference.
So that we can confirm that an order has been lost, we must wait until the maximum delivery time has expired.
I pre-ordered a Havana Brown product. When will I receive it?
Please make note of the release date of the product you pre-ordered – we cannot deliver your selected product until the designated release date
If you have pre-ordered a digital product, a link to download the digital product will be sent via email to your registered address on the relevant release date. You will not be charged until you are sent this confirmation email.
If you have pre-ordered a physical product, Havana Brown Entertainment will ship it to you at the earliest available date following Havana Brown's store receipt of the physical stock and in accordance with the shipping options selected by you during the ordering process. Physical products are generally shipped one or two days after the release date. You will also be sent a confirmation email to your registered address as soon as your product has been shipped and you will not be charged until you are sent this email.
Please note that for regional locations delivery may take up to five business days.
I placed two separate orders recently. Will they arrive together?
We endeavour to ship all physical goods as soon possible after we receive your order. As such, items purchased in separate transactions will be shipped separately and postage will be charged for each order.
Are refunds possible?
Refunds will not be offered in the following instances:
• where you've changed your mind regarding the product purchased or ordered;
• where the products have been damaged due to incorrect or unintended use once they have been received by you; and
• in the case of a claim of non-delivery, where we have proof of delivery (note that this is only possible if you have selected the express shipping option for delivery)
Please keep this in mind when purchasing items on site.
I want to book Havana Brown for a DJ performance - how do I do this?
If you wish to book Havana Brown please direct all your enquiries to her management company via email only:
Vince Deltito Management
vince@kickstudios.com.au
Sending an email request does not guarantee an immediate response from Management so please be patient.
Note that Havana Brown does not do any private functions such as: birthdays, weddings, engagements or private house parties
How do I send a personal message to Havana Brown?
You can send messages to Havana Brown via the following sites:
Facebook.com/djhavanabrown
Twitter.com/djhavanabrown
Or via mail:
Havana Brown Entertainment
PO Box 5245
SMDC, Victoria, 3205
AUSTRALIA