Just a reminder that you will receive your order anywhere from 5-9 business days (within Australia) from the date that it is shipped out, not necessarily from the date that it is placed. After your payment is authorized and verified, it can still take up to two days to process your order. This is just an estimate, though, and doesn't include weekends or holidays.
Hit us up with any questions about your order.
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Need to speak with someone? Our team is ready to pick up the phone!
0458 401 677 +61 458 401 677
Home Customer Care returns information
We do not accept exchanges at this time.
We're bummed things didn't work out for you, but here's the good news: we accept returns within thirty (30) days of purchase (AKA the date listed on your receipt) for most items in new condition.
Here's the fine print. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached, footwear must be in its original shoebox, and swimwear & bodysuits must have the hygiene liners intact. Also, gift cards are non-returnable and non-refundable.
The following items cannot be returned or exchanged: opened makeup, earrings, ear cuffs, panties, and any other items marked as "Final Sale."
Australia Hassle-Free Returns
Returns for online store credit will be processed free of charge, while returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of $5.00, which will be deducted from the amount to be refunded to you. Original shipping charges are non-refundable.
You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges.
Havana Brown Store
Order # _________
43 Latitude Blvd
Thomastown, Victoria 3074
Refunds and Processing
Refunds will be processed within approximately 7 to 10 business days after we receive your return.
Original shipping charges are non-refundable.
Online Store Credit
Online Store Credit can only be used online at our website, www.havanabrownstore.com
Online Store Credit cannot be transferred to another person or account.
Please treat Online Store Credit like cash.
Online Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have selected "Store Credit" as the refund method.
Online Store Credit may be used to purchase gift cards to our store.
Any purchase amounts that exceed the value of the Online Store Credit will require an additional method of payment for the remaining balance due.
Online Store credit never expires.
Online Store credit is provided in Australian Dollars.
Your use of the Online Store Credit constitutes your agreement to our Terms.
For more information about Online Store Credit, please contact Customer Care via email: firstname.lastname@example.org